FAQs

Welcome to Tailo’s FAQ page. Here you’ll find straight answers to the questions we’re asked most often by institutions, staff, and students.

🔒 Privacy & Data

No. We never sell personal data. Tailo only collects basic login details, usage analytics, and learning preferences to improve the service.
- US pilot users: data is hosted in the US.
- UK/EU users: data is hosted in the EU (AWS Ireland). Authentication is handled securely via Descope, with protections like Standard Contractual Clauses in place
Yes. Users (or their institutions) can request deletion at any time. We remove or anonymise data unless we’re legally required to keep it.

🤖 Tailo’s AI

No. Tailo is designed to support comprehension, not replace learning. It won’t write essays, answer exam questions, or produce work students can submit.
- Break down complex readings into manageable parts
- Summarise sections for easier focus
- Explain tricky terms or ideas
- Suggest reflective questions to build critical thinking
- Help manage study time with structured prompts
Safeguards stop Tailo from generating assessment-ready answers. If a request risks breaching academic integrity, the system offers guidance instead.

We comply with UK GDPR, the Data Protection Act 2018, FERPA (for US institutions), and relevant US state privacy laws such as CCPA/CPRA.
We use strong security practices for data storage and transfer, including AWS hosting, encrypted authentication, and strict controls for service providers.

You (or your institution) retain ownership of all uploaded content. Tailo only processes it to provide the service, under the Terms of Service.
Students must ensure their submitted work is their own, and institutions set their integrity policies. Tailo is a support tool — not a substitute for original student work.